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常見問題
How do I book a hotel?
Search for your destination, select travel dates, choose a hotel and room type, enter guest details, and complete the payment.What payment methods are accepted?
We accept credit/debit cards and other available local or online payment methods.Will I receive a booking confirmation?
Yes, a confirmation email with your hotel voucher will be sent after successful payment.Can I book a hotel for someone else?
Yes, you can book a hotel for another guest by entering their details during booking.What is a hotel voucher?
A hotel voucher is a confirmation document sent to your email after booking, which you present at check-in.Do I need to print my hotel voucher?
Printing is not mandatory. You can show the voucher on your mobile device at check-in.How can I retrieve my booking?
You can retrieve your booking using your reservation number and email address on the Manage Booking page.Can I modify my hotel booking?
Changes are subject to the hotel's policies and room availability and may involve additional charges.Can I cancel my hotel booking?
Cancellation policies depend on the hotel and room type. Some bookings may be non-refundable.How long does a refund take?
Refunds usually take 7–14 working days depending on the payment method and hotel policy.How many guests are allowed per room?
Guest limits depend on the room type and hotel policy. Details are shown during booking.Can I request extra beds or baby cots?
Extra beds or baby cots are subject to availability and may require additional charges.Are children allowed to stay for free?
Child policies vary by hotel. Please check the hotel’s child policy during booking.What time is check-in and check-out?
Check-in and check-out times vary by hotel and are displayed on the hotel details page.Can I request early check-in or late check-out?
Early check-in or late check-out requests are subject to availability and hotel approval.What documents are required at check-in?
A valid ID or passport and your hotel voucher are required at check-in.Is breakfast included?
Breakfast inclusion depends on the selected room type and hotel offer.Does the hotel provide airport transfers?
Airport transfer services vary by hotel and may require an additional fee.Is Wi-Fi available at the hotel?
Most hotels offer free Wi-Fi in rooms and public areas, subject to hotel policy.Can I request a smoking or non-smoking room?
Smoking preferences can be requested during booking but are subject to availability.Can I request special assistance?
Yes, special requests can be added during booking and will be forwarded to the hotel.How can I contact customer support?
You can contact customer support via phone, email, or live chat during operating hours.Do you support group hotel bookings?
Yes, group bookings are available for multiple rooms and guests.